Cancellation policy

Pre-orders

 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial at checkout, store your payment method, then fulfill before the products become available on website. You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. 

• How to Cancel: Use the "Withdraw from Contract" button in your Order History or visit our contact us page, fill out the form with your order number & our support team will get in contact with you.
• Window: Most orders enter processing within 24 hours. Once an order is marked as "Shipped" or "In Fulfillment," it can no longer be canceled, but it may be returned after delivery.

• Notification: You must notify us of your intent to cancel within this 14-day window.
• Return Period: Once you have notified us, you have an additional 14 days to send the items back.
• Condition: Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging intact.

• Custom/Bespoke Items: Any garments personalized or made to your specific measurements.
• Hygiene-Sensitive Goods: Items with broken hygiene seals, such as certain undergarments or face masks.
• Final Sale Items: Clearly marked "Final Sale" items at the time of purchase (unless faulty).

• Full Refunds: For valid cancellations, we will refund the full purchase.
• Method: Refunds are issued to the original payment method within 14 days of us receiving the returned goods.
• Return Shipping: Unless the item is defective, customers are responsible for the cost of return shipping.